Refund Policy
30 days, no questions asked. This page explains how to get one and why the guarantee is deliberately one sided in your favour.
Last updated 9 August 2026
30 days, no questions asked. Email the lab or reply to your receipt and you get your money back. You do not need to explain yourself and you will not be asked to.
Worth noting while this is the pre-launch site. Nothing here takes payment today, so there is nothing to refund yet. This policy is what applies the day that changes, and it applies to founding buyers on the same terms as everyone after them.
Why it is unconditional
A digital download costs nothing to reproduce, so there is no reason to make you carry the risk of finding out whether a kit suits you. The guarantee is deliberately one sided in your favour because that is the only version of this deal worth offering.
How to get one
Either reply to the receipt you were emailed and ask for a refund, or email the lab directly at [email protected] with the email address you paid with. The refund is processed by whoever was the merchant of record on that receipt, so it typically reaches your original payment method within 5 to 10 business days depending on your bank.
You have 30 days from the date of purchase. You keep whatever files you already downloaded, because arguing with you over a 29 dollar download is worth nobody's time. Your licence to use the kit ends when the refund is issued.
The one thing that gets acted on
Refunds are meant for people who bought something that was not right for them. If someone repeatedly buys and refunds, or refunds and then redistributes a kit, future sales to them are declined. That is the only limit, and it is about abuse rather than about you changing your mind.
If something is broken
Say so before asking for a refund if you would rather have it fixed. A kit that does not work is a bug worth knowing about, and it usually gets fixed and sent back to you as an updated version the same week. The refund stays available either way, so you lose nothing by saying so first.
Chargebacks
Please ask for a refund before disputing a charge with your bank. A refund takes one email and reaches you faster. A chargeback takes weeks, costs both sides fees, and gets you to the same place.